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Level 1 · Inbox

Gorgias

A help desk built for online stores that pulls store data into tickets and uses an AI agent to answer and sell to shoppers.

No-code
Visit gorgias.com (opens in a new tab) ↗

Our take Kratuva

Best for
Shopify and BigCommerce stores whose questions are mostly order status, returns and product questions.
Not for
Non-ecommerce businesses, or stores with spiky volume that need a predictable monthly bill.

Price

From
$10/month(Starter, 50 tickets)
Model
per ticket volume tier plus overage per ticket, plus $0.90 to $1.00 per AI automated interaction
Free plan
No
Checked
9 Oct 2026

Prices change. Check the vendor page before you buy.

What Gorgias is good at

  • Built for ecommerce and connects to Shopify and BigCommerce.
  • The AI Agent handles round-the-clock support plus product recommendations and proactive engagement.
  • Voice, SMS and chat land in one helpdesk inbox.

Where Gorgias breaks

  • An AI-resolved ticket is billed twice: once as a helpdesk ticket and again as an automated interaction ($0.90 annual or $1.00 monthly).
  • Ticket caps are tight (300 tickets on Basic) with $0.36 to $0.40 per extra ticket, so a sale or seasonal spike raises the bill.
  • Capterra reviewers say pricing is high, new updates often come as add-ons, and the rules builder gets hard to manage at scale.

When a custom build beats Gorgias

When most tickets are one or two repeat questions such as where is my order, a small custom agent on your store API can avoid paying both a ticket fee and an AI fee per conversation.

Play level 1, Inbox, in the arcade

Setup

No-code. Someone comfortable with spreadsheets can set it up. No code needed.

Sources

  1. gorgias.com/pricing
  2. gorgias.com/ai-agent
  3. docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385
  4. capterra.com/p/155357/Gorgias/reviews/

Price checked 9 Oct 2026. If something here is out of date, email indra@kratuva.com and we will fix it.

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Who runs this shop

Kratuva makes AI-first software. Our first product is Ruam, for teams that work apart. It shows how the working day went without screenshots or keystroke logging. Join the Ruam waitlist.

Occasionally we build with teams we like. Say hi: indra@kratuva.com.

Checked 9 Oct 2026

Every price and claim links to its source. Prices change often, so check the vendor's page before you buy. No affiliate links: nobody paid to be here. Logos belong to their owners and are shown only to name each tool, not as an endorsement.