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Zendesk (AI agents / Suite)

A full help desk and ticketing suite with AI agents that resolve requests across messaging, email and voice and hand the rest to human agents.

Low-code
Visit zendesk.com (opens in a new tab) ↗

Our take Kratuva

Best for
Larger support teams that need structured ticketing, many channels and AI in one established system.
Not for
Small teams that want something they can set up in an afternoon without an admin.

Price

From
US$ 19 agent/month paid yearly(Support Team); Suite Team US$ 55 agent/month paid yearly
Model
per agent plus included automated resolutions, then $2.00 per extra resolution pay-as-you-go; Copilot is a paid add-on
Free plan
No
Checked
9 Oct 2026

Prices change. Check the vendor page before you buy.

What Zendesk (AI agents / Suite) is good at

  • AI agents work across social, web, mobile, voice and email channels.
  • Answers are grounded in your help center plus external sources such as Google Drive or PDFs.
  • AI agents support 80 languages and switch automatically based on what the customer writes.

Where Zendesk (AI agents / Suite) breaks

  • Plans include only a small allowance of automated resolutions (5 per agent per month on Team plans, 10 on Professional), and pay-as-you-go resolutions beyond that cost $2.00 each.
  • Capterra reviewers report a real learning curve when customizing the help center or setting up automation.
  • Capterra reviewers say the cost climbs as you scale or need advanced features.

When a custom build beats Zendesk (AI agents / Suite)

When your AI only needs to handle a narrow, high-volume set of requests tied to your own systems, where a focused custom agent avoids per-resolution fees and suite overhead.

Play level 1, Inbox, in the arcade

Setup

Low-code. Mostly point and click. Formulas or small code steps come in once you go past the basics.

Sources

  1. zendesk.com/pricing/
  2. zendesk.com/service/ai/ai-agents/
  3. support.zendesk.com/hc/en-us/articles/6970583409690-About-automated-resolutions-for-AI-agents
  4. capterra.com/p/164283/Zendesk/reviews/

Price checked 9 Oct 2026. If something here is out of date, email indra@kratuva.com and we will fix it.

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Who runs this shop

Kratuva makes AI-first software. Our first product is Ruam, for teams that work apart. It shows how the working day went without screenshots or keystroke logging. Join the Ruam waitlist.

Occasionally we build with teams we like. Say hi: indra@kratuva.com.

Checked 9 Oct 2026

Every price and claim links to its source. Prices change often, so check the vendor's page before you buy. No affiliate links: nobody paid to be here. Logos belong to their owners and are shown only to name each tool, not as an endorsement.