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Level 1 · Inbox

Help Scout (AI features)

An email-first shared inbox and help desk with built-in AI for drafting and summarizing replies and an AI Answers bot in its website widget.

No-codeFree plan
Visit helpscout.com (opens in a new tab) ↗

Our take Kratuva

Best for
Small to mid-size teams doing mostly email support who want simple AI help and a cost cap they control.
Not for
High-volume multichannel teams that need deep reporting and complex automations.

Price

From
$25 per user/mo(Standard); Free plan $0
Model
per user, plus $0.75 per AI Answers resolution
Free plan
Yes
Checked
9 Oct 2026

Prices change. Check the vendor page before you buy.

What Help Scout (AI features) is good at

  • AI Drafts, AI Summarize and AI Assist help agents write and catch up on long threads inside the inbox.
  • AI Answers charges only when it answers and the customer does not ask for more help, at $0.75 per resolution.
  • You can set a monthly spending limit, and when it is hit AI Answers turns off and the widget falls back to your other support options.

Where Help Scout (AI features) breaks

  • AI Answers runs in the Beacon widget, so it is not a full AI agent across every channel.
  • Capterra reviewers say reporting is basic and workflow automation is limited for teams with advanced needs.
  • The free plan caps you at 100 contacts helped per month, and replies are blocked once you hit it.

When a custom build beats Help Scout (AI features)

Rarely for a small team, since $0.75 per resolution with a hard cap is cheap; custom wins only when the bot must act inside your own systems beyond answering questions.

Play level 1, Inbox, in the arcade

Setup

No-code. Someone comfortable with spreadsheets can set it up. No code needed.

Sources

  1. helpscout.com/pricing/
  2. helpscout.com/ai-features/
  3. docs.helpscout.com/article/1746-ai-resolutions-pricing
  4. docs.helpscout.com/article/1597-free-plan
  5. capterra.com/p/136909/Help-Scout/reviews/

Price checked 9 Oct 2026. If something here is out of date, email indra@kratuva.com and we will fix it.

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Who runs this shop

Kratuva makes AI-first software. Our first product is Ruam, for teams that work apart. It shows how the working day went without screenshots or keystroke logging. Join the Ruam waitlist.

Occasionally we build with teams we like. Say hi: indra@kratuva.com.

Checked 9 Oct 2026

Every price and claim links to its source. Prices change often, so check the vendor's page before you buy. No affiliate links: nobody paid to be here. Logos belong to their owners and are shown only to name each tool, not as an endorsement.